Deliver to United Arab Emirates

Start a return

A return starts from the order page after delivery: choose the items, the reason, how it goes back and where the money goes; it is accepted at once and gets a number.

Updated October 20, 2026 · 2 min read

In this article
  1. The steps
  2. After the return is accepted
  3. Follow your return

You can return an item once it has been delivered and until your country's return period ends. A return always starts from the order itself, because each part of an order goes back to the seller who sold it.

The steps

  1. Open My orders, then the order with the item.
  2. Under the seller's part marked Delivered, press Return items. Your last day to return is shown under it.
  3. In What are you returning?, choose the items and the quantity of each.
  4. Choose the Reason, and add details in Tell us more (optional).
  5. Press Add photos (up to 4). A photo is required for a damaged, faulty, wrong or not-as-described item.
  6. In How will you return it?, choose The seller collects it from me or I send it to the seller.
  7. If you paid online, choose the card or wallet credit in Where should the money go?.
  8. Check the amount under You'll get back, then press Request return.

The return is accepted at once and gets a number starting with R-, and you land on its page with the next step. All your returns are in Returns.

After the return is accepted

MethodWhat you do
The seller collects itPack the item in its box and wait for the person the seller sends to your address. If nobody comes within 7 days, you're refunded and keep the item.
You send itSend it to the seller's address shown on the page, or drop it at a pickup point that takes returns, then enter the Tracking number and press I've sent it. Send it within 14 days, or the return is cancelled automatically.

Follow your return

StatusWhat it means
Accepted, waiting to be sentAccepted, waiting for collection or for you to send it.
On its way to the sellerThe item is travelling back to the seller.
RefundedYour money went back to the card or wallet.
Refused by the sellerThe seller refused it after inspection, with a reason; you can object within 7 days.
With Majyk Danya to decideOur team is reviewing your objection.
CancelledYou cancelled it, or it wasn't sent in time.
My ordersReturns

Read next

Returns and refundsReturn within your country's return period from delivery. The return is accepted at once, and your money comes back when the seller receives the item, or automatically if they are slow.Damaged, faulty or wrong itemIf an item arrives damaged, faulty or not what you ordered, return it with a photo and you get its full price back, plus its share of the delivery charge.Pickup points and smart lockersWhere your country has them, have your order delivered to a nearby pickup point or smart locker instead of your address, and drop returns at points that accept them.