Pickup points and smart lockers
Where your country has them, have your order delivered to a nearby pickup point or smart locker instead of your address, and drop returns at points that accept them.
If you're not home during delivery hours, or you'd rather collect your order on the way, choose a pickup point or smart locker at checkout. The option appears only when your country has points added to the store.
Choose a point at checkout
- On the Checkout page, under Delivery address, choose Collect from a point or smart locker instead of Deliver to my address.
- Pick the place from Choose the point. Each one shows its type (point or locker), its name, city and area.
- Enter your full name and mobile number exactly, because the parcel travels under your name and number.
- Choose how to pay and press Place order.
Collecting your order
Follow each part's status and tracking number in My orders. Once the parcel reaches the point, collect it there, following any instructions from the point or locker.
Drop returns at a point
If you choose to send a return yourself, the return page lists nearby points that take returns under Or drop it at a nearby pickup point (give them the return number), with each point's address and opening hours where given. Give them your return number, which starts with R-, then finish the steps on the return page.