Deliver to Saudi Arabia

Damaged, faulty or wrong item

If an item arrives damaged, faulty or not what you ordered, return it with a photo and you get its full price back, plus its share of the delivery charge.

Updated October 20, 2026 · 2 min read

In this article
  1. At the door
  2. Report it with a return
  3. What happens next

We're sorry if your order didn't arrive as it should. When the seller is at fault, you get the item's full price back with its share of the delivery charge, and nothing is deducted.

At the door

  • If the parcel looks damaged on the outside, photograph it before opening it.
  • If the offer had the Open before paying badge and you're paying cash on delivery, open it in front of the courier and hand it back if something's wrong, paying nothing.

Report it with a return

  1. Take clear photos of the item, the fault, the box and the label.
  2. Open the order from My orders and press Return items under the seller's part.
  3. Choose the reason that describes the problem (see the table), and explain it in Tell us more (optional).
  4. Add at least one photo, up to 4.
  5. Choose The seller collects it from me to save yourself the trip, then press Request return.
The problemReason to choosePhoto?
Broken, scratched or damagedArrived broken or damagedRequired
Doesn't work or stops workingDoesn't work properlyRequired
Another product, colour or size than orderedWrong itemRequired
Different from the pictures or descriptionNot as describedRequired
Parts or accessories missingParts missingHelpful

What happens next

  • The return is accepted at once and the seller is notified.
  • You're refunded when the seller receives the item, or automatically if they don't collect it within 7 days or don't answer within 10 days of it being sent.
  • If the seller refuses after inspection, you can object within 7 days with I disagree, ask Majyk Danya, and our team decides.

Once it's sorted, rate the seller honestly: answer No to As described? if it wasn't, because your rating protects others. If your order page says delivered but nothing reached you, contact us from the help center with your order number.

My orders

Read next

Start a returnA return starts from the order page after delivery: choose the items, the reason, how it goes back and where the money goes; it is accepted at once and gets a number.Returns and refundsReturn within your country's return period from delivery. The return is accepted at once, and your money comes back when the seller receives the item, or automatically if they are slow.Cash on deliveryPay the courier in cash when your order arrives, where your country offers it. With the **Open before paying** badge, you can open the parcel in front of the courier before you pay.Reviews and seller ratingsOnly people who bought and received a product can review it. Write your review with photos or a video, rate the seller separately, and see what's allowed and how we keep reviews genuine.